Communities’ access to council services and support would be extremely difficult, without a team that prioritises informing and involving them.
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detailed consequences of decreasing the budget for Corporate Communications (£0.845m) by 100%
Consequences of decreasing the budget for Corporate Communications (£0.845m) by 100%
- Without a team that prioritises communication and engagement services, it would be significantly more difficult for communities to get information about the council
- Media would have no point of contact to get enquiries answered for their papers etc;
- No support for councillors in promoting council policies and decisions
- Employees would not have the information they need to deliver services in what are challenging times for councils.
- 4 full time and 2 part time jobs lost.
Stop half our communication and engagement services; identify who could or could not receive the remaining support – communities, employees, media, councillors or others; further job losses.
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detailed consequences of decreasing the budget for Corporate Communications (£0.845m) by 50%
Consequences of decreasing the budget for Corporate Communications (£0.845m) by 50%
- Resources are already spread thinly across different areas of work – communities, media, employees, councillors, addressing the challenges of Argyll and Bute as a whole, and others. Reducing this support by 50% across all areas would make it ineffective.
- We would therefore have to stop providing some of our services, so we could provide a few services well enough to actually make a difference for people.
- Job losses.
Increasing difficulty for the public, media, employees and others to get information they need about the council; more job loss.
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detailed consequences of decreasing the budget for Corporate Communications (£0.845m) by 15%
Consequences of decreasing the budget for Corporate Communications (£0.845m) by 15%
- Focus on highest priority tasks. This would reduce information available for communities about services, support, and council decisions that could affect them; increase the risk of us missing deadlines for responding to public and media enquiries, and delays in information and support for employees and councillors.
- Increased reduction in posts.
Stopping some of our services and reduced information for communities, employees and others, about council services, support and decisions affecting them; fewer posts.
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detailed consequences of decreasing the budget for Corporate Communications (£0.845m) by 10%
Consequences of decreasing the budget for Corporate Communications (£0.845m) by 10%
- As well as having to reduce the level of our communication services for communities, employees, councillors and others, we would have to stop some of our services, which could include community engagement exercises, or our work to support Argyll and Bute’s economy, through attracting the skills and people Argyll and Bute’s future needs.
- Reduction in posts.
Reduce information available for the public via digital/social communication channels, and support in getting involved via consultations; possible reduction in staffing.
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detailed consequences of decreasing the budget for Corporate Communications (£0.845m) by 5%
Consequences of decreasing the budget for Corporate Communications (£0.845m) by 5%
- Reduce our ability to produce and provide information about council services, support and decisions, and reduce promotion aimed at attracting skills and investment Argyll and Bute needs.
- It could also stop us providing support in developing communities’ involvement with the council, by stopping our work in developing and promoting opportunities for on-line ‘have your say’ exercises and risks a reduction in staffing levels.
Continue to provide communication and engagement services for communities, employees, media, councillors and others.
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detailed consequences of keeping the budget for Corporate Communications (£0.845m) the same
Consequences of keeping the budget for Corporate Communications (£0.845m) the same
- We would continue to support day-to-day life in Argyll and Bute, by informing our communities and responding to thousands of enquiries every year about services and support available; and the area’s longer term future through promotion of the area as a place to work and invest.
- We would also continue to inform and involve council employees in council matters affecting them so we can deliver change effectively where needed.
Expand public access to information about the council via digital/social media channels.
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detailed consequences of increasing the budget for Corporate Communications (£0.845m) by 3%
Consequences of increasing the budget for Corporate Communications (£0.845m) by 3%
- More opportunities for our communities to get the support they need from the council, and get involved in having their say in developing how the council works.
- Increased promotion of Argyll and Bute to support the area in beating competition for the skills, investment and workforce needed for its future.
Focus on core statutory responsibilities, particularly Registration. Customer Care would focus on urgent priorities, using exclusively digital channels. 20+ posts would be cut.
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detailed consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 50%
Consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 50%
- Customer Service Point and Registration Service Districts would be located solely in the four large mainland town offices and registrars would cease to offer outside civil ceremonies; with consequent impact on registration and wedding tourism income.
- Customer services would be exclusively digital only platforms, with very limited customer agent capacity directed at high priority services, such as vulnerable customers and the remainder directed to automated and online services.
- Digital development would be confined to care and maintenance of core systems.
Significant cut to the customer engagement team and registration service with no capacity for proactive digital development; up to 9 posts cut.
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detailed consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 15%
Consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 15%
- There would be a significant degradation of customer care standards for timeliness and quality of response, with long call waiting and email/eform response times.
- Both the Customer Service Point and Registration service would need to be rationalised, with 3-4 local offices and registration districts closed. The Home Based Registration service on smaller islands would also be ceased, along with all non statutory registration services.
- Digital Support and Development Teams would be reduced and hence their capacity for designing and implementing new digital services. Only essential changes could be actioned, with no proactive development, for example of emerging new technologies.
Reduction in the customer engagement team and registration service. Up to 6 posts would be cut.
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detailed consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 10%
Consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 10%
- There would be fewer customer service agents to deal with customer enquiries and applications through telephone and digital channels. Customers would wait longer for a response or decision, and Customer Service Agents would have less time to assist with complex needs like benefit claims.
- Less capacity to assist with emergency response situations or seasonal and other administrative exercises, such as Blue Badge applications and poverty related grants.
- The Registration Service could only offer core statutory services relating to birth, deaths and marriages with fewer appointment slots to register births, deaths and marriages.
Fewer customer service agents to deal with customer enquiries, with a staffing reduction of 2-3 posts in the Contact Centre and Service point.
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detailed consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 5%
Consequences of decreasing the budget for Customer Service Centers and Registration Services (£1.477m) by 5%
- There would be fewer customer service agents to deal with customer enquiries and applications through telephone and digital channels.
- Customers would wait longer for a response or decision, particularly during times of heavy demand
- Customer Service Agents would have less time to assist with complex needs like benefit claims.
Would allow us to recruit additional expert resource and more effectively meet changing customer expectations around how they interact with us.
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detailed consequences of increasing the budget for Customer Service Centers and Registration Services (£1.477m) by 3%
Consequences of increasing the budget for Customer Service Centers and Registration Services (£1.477m) by 3%
- We could recruit and train two additional digital apprentices as part of our “grow our own” policy and they would help keep Argyll and Bute at the cutting edge of effective digital service delivery by maintaining existing systems and helping to develop others, such as new online request forms and improving our website information.
Significant reductions in support for low-income households, substantial issues in meeting statutory duties, and significant impact on jobs.
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detailed consequences of decreasing the budget for Financial Services (£4.991m) by 15%
Consequences of decreasing the budget for Financial Services (£4.991m) by 15%
- Major reduction in funds to provide support to households in need, and in income collected.
- Substantial reduction in support for effective financial management through reduced audits.
- Significant staff cuts, and issues in meeting statutory duties.
Less support for most hard pressed households, further delays in payments to suppliers and staff, and increased impact on jobs.
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detailed consequences of decreasing the budget for Financial Services (£4.991m) by 10%
Consequences of decreasing the budget for Financial Services (£4.991m) by 10%
- Customers would have to wait longer for benefits, crisis grants, and supplier payments.
- Substantial reduction in support for effective financial management, through reduced audits.
- Risk of loss of investment income and increased banking/borrowing costs.
- Increased level of staff cuts would be required.
Delays in processing benefits claims and supplier payments, and reduced scrutiny of the Council’s budgets and spending, and impact on jobs.
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detailed consequences of decreasing the budget for Financial Services (£4.991m) by 5%
Consequences of decreasing the budget for Financial Services (£4.991m) by 5%
- Reduction in benefits advice to customers and delays in processing benefits claims.
- Reduced support for effective use of council funds through all scrutiny work being stopped and a reduction in core audit days.
- Staff cuts would be required.
More resilience in staffing, less process backlogs, increased audit coverage and enhanced financial support to Council Services.
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detailed consequences of increasing the budget for Financial Services (£4.991m) by 3%
Consequences of increasing the budget for Financial Services (£4.991m) by 3%
- More resilience in the service to minimize processing backlogs, maximize level of support to low income households, increase recovery of taxes levied, ensure prompt payment to external businesses and staff, increase audit support for effective use of public funds.
- Investment in new technologies to enhance the council’s ability to plan and deliver transformational change and improve stakeholders’ access to the Council’s financial information.
This would require the service to stop providing some activities and focus on supporting the council to deliver statutory requirements around best value and employing people.
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detailed consequences of decreasing the budget for HR & OD (Human Resources and Organisational Development) (£2.714m) by 15%
Consequences of decreasing the budget for HR & OD (Human Resources and Organisational Development) (£2.714m) by 15%
- Professional advice and support would be further limited and prioritising the most complex matters.
- Statutory requirements would be the priority for systems and policy development.
- Significantly less capacity to support development and negotiation of local conditions of service.
- Future focused talent management initiatives such as Growing our own would cease to be developed.
This would mean reducing support to a minimum or stopping providing some activities.
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detailed consequences of decreasing the budget for HR & OD (Human Resources and Organisational Development) (£2.714m) by 10%
Consequences of decreasing the budget for HR & OD (Human Resources and Organisational Development) (£2.714m) by 10%
- The ability to develop corporate systems such as the HR and Payroll system would be extremely limited with a focus on any statutory updates associated with pay and conditions.
- Policy development activities would focus on prioritising statutory policies such as equalities.
- Significantly less capacity to support development and negotiation of local conditions of service.
- Teams across the council would have limited access to advice and guidance.
We could consider providing additional services that could free up time for front line services or look into developing ‘spend to save’ measures.
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detailed consequences of increasing the budget for HR & OD (Human Resources and Organisational Development) (£2.714m) by 3%
Consequences of increasing the budget for HR & OD (Human Resources and Organisational Development) (£2.714m) by 3%
- Additional budget would allow the team to consider, in consultation with internal customers, additional activities that would support teams across the council.
- Resource for a project that would allow us to develop and programme Artificial Intelligence which could replace elements of the advice line/improve our online guidance and further automate processes and procedures reducing demand for advice services over time.
We would not meet our statutory duties to maintain a secure and safe working environment for pupils and staff so we cannot take this level of savings.
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detailed consequences of decreasing the budget for ICT (£4.875m) by 50%
Consequences of decreasing the budget for ICT (£4.875m) by 50%
- We would not meet our statutory duties to maintain a secure and safe working environment for pupils and staff so we cannot take this level of savings.
This reduction would limit the Council’s ability to protect pupil, staff, and citizen/customer personal data, and mean job losses.
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detailed consequences of decreasing the budget for ICT (£4.875m) by 15%
Consequences of decreasing the budget for ICT (£4.875m) by 15%
- Severely impact our ability to support digital transformation with a reduction in the number of Project Leaders and Client Liaison Officers and ICT Management. We would be unable to support the introduction of new or upgraded systems and would manage the application environment on an as is basis.
- We would downgrade Microsoft licences and invest in the minimal licensing level to allow staff to communicate using the basic web-based tools. This would remove key security protection from devices and servers and create a major threat to the security of all systems and data without added the added security, telephony, and data management benefits of the current licensed estate.
This reduction would remove all ICT frontline support for schools, and mean job losses.
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detailed consequences of decreasing the budget for ICT (£4.875m) by 10%
Consequences of decreasing the budget for ICT (£4.875m) by 10%
- The loss of 5 desktop engineers would result in a huge reduction of services to schools. Primary Schools would then look be required after their own ICT requirements including PC and device support, PC and device setup and installation, application management, security management).
- This would result in the loss of standards and an inability to provide a secure and safe online working environment in schools.
- Severely impact our ability to support digital transformation with our partners such as the NHS and HSCP which could impact the support of vulnerable service users and national initiatives such as Federation, Digital Telecare and the National Care service.
This would limit the capabilities of the school and corporate network, remove a major level of protection in relation to Cyber Security, and affect jobs.
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detailed consequences of decreasing the budget for ICT (£4.875m) by 5%
Consequences of decreasing the budget for ICT (£4.875m) by 5%
- A reduction in bandwidth to schools and offices, which would cause network bottlenecks in schools and offices and interrupt the smooth operations of learning and teaching and of corporate and education systems.
- The removal of the Security Operations Centre would expose the Council to serious risk. The new SOC is providing a 24 hour a day monitoring service and is constantly scanning our network environment to protect us from an ever-increasing cyber threat.
- The removal of the Kilmory Print and Mail service would result in the loss of 3 posts and would mean we could no longer produce in house print runs for benefits cheques, H&SCP care letters, bills, and debtor invoices. There would no longer be a central mail facility in Kilmory.
No change – remain one of the leading cost-effective ICT services in the country.
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detailed consequences of keeping the budget for ICT (£4.875m) the same
Consequences of keeping the budget for ICT (£4.875m) the same
- Whilst remaining as a cost-effective ICT Service, there is insufficient engineering resource to meet the demands for the Device for Every Child initiative. The schools digital requirement is expected to expand rapidly but resources are not available to cope with the expansion.
- We have a single officer dealing with the increasing cyber security threat. This is becoming more and more demanding and additional resources are required to help manage the threat.
Additional and enhanced support for the ‘Device for Every Child’ initiative with the introduction of new desktop engineers to support schools.
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detailed consequences of increasing the budget for ICT (£4.875m) by 3%
Consequences of increasing the budget for ICT (£4.875m) by 3%
- Increase the number of engineers supporting schools and the “Device for Every Child” and an increasing security burden.
- Additional engineering support to keep our environment safe and secure from the escalating threat of cyber attacks.